At face value, the concept of customer satisfaction seems pretty simple: make sure the folks who frequent your place of business are happy. In reality, though, it looks less like a statement of fact and more like a complicated math equation with many different variables affecting the actual outcome. And while some aspects of satisfaction ...

For small business owners, any small emergency can quickly balloon into a crisis when it comes to cash flow. This is exactly the reality that is facing local brands across the nation as the COVID-19 pandemic continues its path around the world. While large corporations are able to continue paying their employees or footing the ...

In a survey conducted by Entrepreneur, 58% of business owners said that they experience “above average” stress, with 80% stating that money issues play a role in their mental wellbeing. When the weight of your business is on your shoulders, it’s nearly impossible not to get wrapped up in being everything for everyone. That’s why self-care ...

There are few professionals that don’t put at least some time into networking. After all, the old saying goes, “It’s not what you know, it’s who you know.” Whether you’re networking with clients for sales or with leaders in the field for partnerships, there’s value in every relationship that you build.  But, for busy business owners, ...

It’s hard to quantify all of the talents, strengths, and flair that your employees possess. In fact, calculating the dollar amount that an individual is worth can feel a little distasteful.  Skipping this critical process in the valuation of your company, though, leaves money on the table. Whether it’s their ability to stay calm in a ...