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A Guide to the Second Element of Employee Engagement: Providing Employee Tools & Materials Necessary for Success

Welcome to our deep dive into Gallup’s Element of Employee Engagement #2: “I have the materials and equipment I need to do my work right.” Only three out of ten US employees agree with this statement, meaning most American workers feel they do not have the tools to do their jobs properly.  This second element is a basic ...

A Guide to the First Element of Employee Engagement: Setting and Communicating Expectations

This is an in-depth guide on Gallup’s first element of employee engagement: “I know what is expected of me at work.” The above statement seems straightforward and one that most people should be able to agree with confidently. But you might be surprised how many employees are fuzzy on exactly what their role is, often through no ...

Gallup’s 12 Elements of Employee Engagement: Insights for Small Business Owners

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A business is only as good as its employees, and excellent performance comes from positive engagement. The more you invest in your team, the more they will give you, so employee engagement should be a top priority.  Gallup’s 12 Elements of Employee Engagement detail the essential ways you must support your workers, from encouraging healthy friendships ...

5 Strategies for Turning NPS Detractors Into Brand Promoters

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If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...

How Can I Improve My Net Promoter Score?

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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...

Everything You Need to Know About Net Promoter Scores (NPS)

A Net Promoter score is one of the most important metrics for evaluating your business and customer engagement. It measures customer loyalty and satisfaction, informing you whether customers promote your brand or dissuade people.  Find out how Net Promoter Scores work and why they’re incredibly valuable for your business. What Are Net Promoter Scores? A Net Promoter Score ...

5 Steps to Selling Your Small Business

Deciding to sell a company is a huge step, but it’s only the first in the intricate process of selling a small business.  To prepare for what lies ahead, this is an overview of the steps to selling a company. Before doing anything drastic, take a  few moments to understand what a business sale entails. Consider Reasons ...

16 Ways to Increase Business Value Before Putting It on the Market

There are many reasons to sell a company, from industry changes to lifestyle shifts to sweet, sweet retirement. No matter the reason, every business owner wants to sell their company for top dollar so they can walk away with a decent profit.  Even if your business is already highly valuable, it could likely be worth more ...

Business Valuation Basics: What’s the Difference Between a Business Valuation and a Market Appraisal?

Assessing all aspects of a business, from tax liability to property assets to brand reputation, can show the company’s true value.  Business valuations and market appraisals are the best ways to determine this value. However, these two evaluation methods have some differences to be aware of. Business Valuation Vs. Market Appraisal Business valuations and market appraisals have the ...

Avoiding Pitfalls of Family Dynamics During Succession Planning

Succession planning for any business can be a delicate situation, but especially so for family-owned businesses. There are a lot of things that go into the process that can make things complicated and even ruffle some feathers, but within a family unit, there are specific challenges one might face.  Family dynamics can shift with any significant ...