Entries by Catalyst Group ECR

Dismantling the Hub and Spoke

How would your business run if you were out sick for one day? What if you took a week-long vacation or a month-long leave of absence? If the answer to those questions is, “It wouldn’t,” you’re probably running your business in the “hub and spoke” model.  This traditional business model is represented as a wheel. […]

Customer Satisfaction and Business Value

The pursuit of incredible customer satisfaction is an investment in the current and future value of your business. In much the same way as establishing your shop in a niche location or moving up the recurring revenue ladder, building a customer experience that encourages lifelong loyalty to your brand is going to take time, money, […]

The Recurring Revenue Ladder

The chance to bring in revenue is what truly drives someone to make an offer to buy your business. Without revenue, a good investment can quickly go sour. Having a rock solid revenue foundation that you can show to a hesitant buyer can push them in the right direction. But, not all streams of revenue […]

Vendor Diversification: Less Risk, More Reward

What happens when your reliable supplier becomes less reliable? When your supply chain experiences natural disaster, economic issues, or political strife, you’re stuck with no stock and a horde of customers expecting their products to come in. Supply chain diversification reduces the risk of your company suffering along with your supplier. It’s not just a […]