Blog

A Guide to the Eighth Element of Employee Engagement: A Company Mission Statement With Purpose

When was the last time you assessed your mission statement?  If the answer is when you started your business, it might be time for a refresh.  Empirical evidence shows that a large proportion of prospective employees prioritize purpose over salary when job hunting. For example, 44% of them submit a lower wage bid after learning about an employer’s values ...
/by

A Guide to the Sixth Element of Employee Engagement: Encouraging Employees to Grow Professionally

,
Today marks the halfway point of our ongoing series covering Gallup’s Element of Employee Engagement! To recap on the previous entries, click the links down below, or read on to check out our latest entry: “There is someone at work that encourages my development.” James Cash Penney, the founder of J.C. Penney, is quoted as saying, “Growth ...
/by

A Guide to the Fifth Element of Employee Engagement: Caring About Employee Well-Being

The fifth of Gallup’s Element of Employee Engagement states: “My supervisor, or someone at work, seems to care about me as a person.” If you’ve been in business for a while, we’d wager that you’ve thought, “How can I encourage my employees to show up for their job because they enjoy the work and the environment, instead ...
/by

A Guide to the Fourth Element of Employee Engagement: Recognition and Praise

Next up, we’re covering Gallup’s Element of Employee Engagement #4: “In the last 7 days, I’ve received recognition or praise for doing good work.” Though recognition and praise are often considered “extras” in a professional setting, in reality, they’re 100% necessary for a highly engaged, productive work environment. A workplace that fails to notice and appreciate effort ...
/by

A Guide to the Third Element of Employee Engagement: Letting Employees Do What They Do Best

Next up, we’re covering Gallup’s Element of Employee Engagement #3: “At work, I have the opportunity to do what I do best every day.” The opportunity to do what they do best falls into the second level of foundational level of employee engagement– “Individual Contributions.” Think about a time in your life when you were asked to do ...
/by

A Guide to the Second Element of Employee Engagement: Providing Employee Tools & Materials Necessary for Success

Welcome to our deep dive into Gallup’s Element of Employee Engagement #2: “I have the materials and equipment I need to do my work right.” Only three out of ten US employees agree with this statement, meaning most American workers feel they do not have the tools to do their jobs properly.  This second element is a basic ...
/by

A Guide to the First Element of Employee Engagement: Setting and Communicating Expectations

This is an in-depth guide on Gallup’s first element of employee engagement: “I know what is expected of me at work.” The above statement seems straightforward and one that most people should be able to agree with confidently. But you might be surprised how many employees are fuzzy on exactly what their role is, often through no ...
/by

Gallup’s 12 Elements of Employee Engagement: Insights for Small Business Owners

,
A business is only as good as its employees, and excellent performance comes from positive engagement. The more you invest in your team, the more they will give you, so employee engagement should be a top priority.  Gallup’s 12 Elements of Employee Engagement detail the essential ways you must support your workers, from encouraging healthy friendships ...
/by
Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

,
If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
/by

How Can I Improve My Net Promoter Score?

,
A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
/by