Category: Leadership

How Business Leaders Can Build Trust Through Communication at Work

As the business leader, your leadership sets the tone for your entire workplace culture. While strategy and systems matter, the real heart of a thriving company lies in one thing: trust.Trust isn’t built through company policies. It grows through the everyday communication that happens in meetings, in emails, and in how you respond when challenges ...
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Why Do Organizations Define Their Values?

Ever wonder why every company from the corner coffee shop to a Fortune 500 giant has a list of “core values” on their website? It’s not just fluff. Defined values are a big deal—and they can make or break how an organization functions and feels. Let’s break it down. What Are Core Values, Really? At their core (pun intended), ...
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Why Active Listening Matters

Mastering Active Listening: How to Grow Your Skills for Better Communication

In a world full of distractions and fast-paced conversations, truly listening has become a lost art. Active listening isn’t just about hearing the words someone says—it’s about being fully present, understanding their message, and responding thoughtfully. Whether you’re in the workplace, at home, or engaging in social interactions, active listening is a powerful tool that ...
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Setting Your Business Exit Timeline

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In business, as in life, it’s tempting to put off decisions that feel overwhelming. But here’s the hard truth: you can’t waste time waiting for the “perfect moment” to start crafting your business exit timeline because there’s truly no better time than the present. The longer you delay, the fewer options you have, and the ...
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A Guide to the Tenth Element of Employee Engagement: Encouraging Workplace Friendships

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In some workplaces—authoritarian ones, namely—there’s a lingering belief that workplace friendships are little more than distractions, pulling employees away from their responsibilities and reducing productivity. These leaders see those strong, personal relationships as a threat to efficiency, but in reality, workplace friendships can have a significant positive impact on collaboration and, yes, even job performance.  That’s ...
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A Guide to the Sixth Element of Employee Engagement: Encouraging Employees to Grow Professionally

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Today marks the halfway point of our ongoing series covering Gallup’s Element of Employee Engagement! To recap on the previous entries, click the links down below, or read on to check out our latest entry: “There is someone at work that encourages my development.” James Cash Penney, the founder of J.C. Penney, is quoted as saying, “Growth ...
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A Guide to the Third Element of Employee Engagement: Letting Employees Do What They Do Best

Next up, we’re covering Gallup’s Element of Employee Engagement #3: “At work, I have the opportunity to do what I do best every day.” The opportunity to do what they do best falls into the second level of foundational level of employee engagement– “Individual Contributions.” Think about a time in your life when you were asked to do ...
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Gallup’s 12 Elements of Employee Engagement: Insights for Small Business Owners

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A business is only as good as its employees, and excellent performance comes from positive engagement. The more you invest in your team, the more they will give you, so employee engagement should be a top priority.  Gallup’s 12 Elements of Employee Engagement detail the essential ways you must support your workers, from encouraging healthy friendships ...
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Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

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If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
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How Can I Improve My Net Promoter Score?

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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
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