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A Guide to the Tenth Element of Employee Engagement: Encouraging Workplace Friendships

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In some workplaces—authoritarian ones, namely—there’s a lingering belief that workplace friendships are little more than distractions, pulling employees away from their responsibilities and reducing productivity. These leaders see those strong, personal relationships as a threat to efficiency, but in reality, workplace friendships can have a significant positive impact on collaboration and, yes, even job performance.  That’s ...
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A Guide to the Ninth Element of Employee Engagement: A Company Culture of Hard Work

Perhaps one of the most surprising aspects of employee engagement actually has little to do with themselves:  “My associates or fellow employees are committed to doing quality work.” In any workplace, it doesn’t take long for employees to notice when someone’s not pulling their weight. Whether it’s the colleague who’s mysteriously “busy” every time a deadline looms ...
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A Guide to the Sixth Element of Employee Engagement: Encouraging Employees to Grow Professionally

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Today marks the halfway point of our ongoing series covering Gallup’s Element of Employee Engagement! To recap on the previous entries, click the links down below, or read on to check out our latest entry: “There is someone at work that encourages my development.” James Cash Penney, the founder of J.C. Penney, is quoted as saying, “Growth ...
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A Guide to the Fourth Element of Employee Engagement: Recognition and Praise

Next up, we’re covering Gallup’s Element of Employee Engagement #4: “In the last 7 days, I’ve received recognition or praise for doing good work.” Though recognition and praise are often considered “extras” in a professional setting, in reality, they’re 100% necessary for a highly engaged, productive work environment. A workplace that fails to notice and appreciate effort ...
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A Guide to the Second Element of Employee Engagement: Providing Employee Tools & Materials Necessary for Success

Welcome to our deep dive into Gallup’s Element of Employee Engagement #2: “I have the materials and equipment I need to do my work right.” Only three out of ten US employees agree with this statement, meaning most American workers feel they do not have the tools to do their jobs properly.  This second element is a basic ...
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Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

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If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
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How Can I Improve My Net Promoter Score?

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A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
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Everything You Need to Know About Net Promoter Scores (NPS)

A Net Promoter score is one of the most important metrics for evaluating your business and customer engagement. It measures customer loyalty and satisfaction, informing you whether customers promote your brand or dissuade people.  Find out how Net Promoter Scores work and why they’re incredibly valuable for your business. What Are Net Promoter Scores? A Net Promoter Score ...
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The Value of Good Stress

Your pulse quickens, your palms start sweating, and your breathing becomes difficult. We’re all familiar with the symptoms of stress, and for many professionals, stress is a common side effect of balancing a busy work schedule with the obligations of family life. While high levels of stress can be a cause for concern, it’s also possible ...
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Overhead Expenses: What They Are, How to Track Them, and Top Strategies for Managing Them

As a small business owner, managing your organization’s finances is one of your key responsibilities, including meeting your business’ financial obligations. These obligations include the ongoing expenses related to your day-to-day operations. These costs are known as overhead expenses and represent the true cost of running your business. At Catalyst Group ECR, we often see business owners ...
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