Posts

Diagram explaining Net Promoter Score (NPS) calculation: % Promoters (rating 9-10) minus % Detractors (rating 0-6); Passives (rating 7-8) are not counted.

5 Strategies for Turning NPS Detractors Into Brand Promoters

,
If your Net Promoter Score is not as high as you’d like, you need to shift your focus to your detractors. Converting detractors into promoters is the best way to raise your NPS and boost your business.  Learn more about the importance of NPS detractors and promoters and how to get these conversions.  What Are NPS Detractors? Detractors ...
/by

How Can I Improve My Net Promoter Score?

,
A Net Promoter Score quantifies the customer experience, making it one of the most important metrics for improving your business. Whether you’re simply curious about increasing your Net Promoter Score or desperate for a better number, Catalyst Group ECR can help.  Find out how you can improve your NPS, which goes hand in hand with optimizing ...
/by

Everything You Need to Know About Net Promoter Scores (NPS)

A Net Promoter score is one of the most important metrics for evaluating your business and customer engagement. It measures customer loyalty and satisfaction, informing you whether customers promote your brand or dissuade people.  Find out how Net Promoter Scores work and why they’re incredibly valuable for your business. What Are Net Promoter Scores? A Net Promoter Score ...
/by

The Value of Good Stress

Your pulse quickens, your palms start sweating, and your breathing becomes difficult. We’re all familiar with the symptoms of stress, and for many professionals, stress is a common side effect of balancing a busy work schedule with the obligations of family life. While high levels of stress can be a cause for concern, it’s also possible ...
/by

Overhead Expenses: What They Are, How to Track Them, and Top Strategies for Managing Them

As a small business owner, managing your organization’s finances is one of your key responsibilities, including meeting your business’ financial obligations. These obligations include the ongoing expenses related to your day-to-day operations. These costs are known as overhead expenses and represent the true cost of running your business. At Catalyst Group ECR, we often see business owners ...
/0 Comments/by

 6 Traits of a Growth-Minded Leader

When Carol Dweck’s team studied the differences between companies and the predominant mindset of that business’s leadership, the results were nearly unanimous. A Harvard Business Review article summarizes them nicely:  “…Employees at companies with a fixed mindset often said that just a small handful of ‘star’ workers were highly valued. The employees who reported this were ...
/0 Comments/by

Growth Mindset vs. Fixed Mindset: What Would You Do?

,
If being a leader was an easy job, everyone would do it. But it’s not.  Whether heading a team of 10 or 100, being a leader is incredibly challenging and comes with a boatload of responsibilities. How you handle them determines how much potential your organization has to grow– even in the face of market slumps, ...
/0 Comments/by

30 Growth Mindset Quotes to Inspire You in 2024

,
“Growth mindset” is a term coined by American psychologist Carol Dweck in her book Mindset: The New Psychology of Success. In it, she compiles her decades of research and insights to explore how the way we think about the moldability of our talents and abilities can transform the way that we approach challenges and opportunities ...
/0 Comments/by

Quiz: Are You on the Path to Becoming a Successful Entrepreneur?

Section I: Leadership Skills Being a leader and being a successful entrepreneur go hand-in-hand. Without a strong sense of leadership, you’ll find it impossible to steer your venture and your employees toward your vision for the future. As you answer these questions, think about how you’ve been handling both your business and your team.  Question 1: How ...
/0 Comments/by

A Guide to the OODA Loop for Decision Making

,
Being a business leader is not for the faint of heart. It’s a position marked by constant, high-stakes change and complex decision-making. The right decisions could propel a business forward, while a misstep can lead to setbacks or even the prospect of shutting up shop. It’s no wonder leaders want frameworks they can rely on ...
/0 Comments/by