Entries by Catalyst Group ECR

4 Ways to Improve Customer Experience

We all know the Golden Rule: “Do unto others as you would have them do unto you.” While this adage may seem like something cliche we learn in elementary school, it’s really a great place to start when crafting your customer experience strategy. If you were purchasing your product or service, how would you want ...

5 Employee Engagement Trends to Bring Into Your Business

Understanding the relationship between employer and employee is a ticket to a stronger, more productive team. Long gone are the days when people stayed in jobs where bosses reigned over their wards with an iron fist. Today, the emphasis is on sensitive, caring, and professional relationships amongst all parties involved. Making engagement your priority can ...

Employee Retention Starts with Excellent Leadership

There’s a saying that says, “Employees don’t leave companies, they leave managers.” The best bosses know that investing in great people and keeping them in the company keeps morale up and profits high. Employee retention requires some forethought before the hiring process even begins, but a little extra work in the beginning pays major dividends ...

Planning for Life After Selling Your Business

There’s no way around it: Selling your business can be absolutely devastating. Unfortunately, it’s often a necessary and beneficial move for both you and the business. It’s not often enough that we, as business owners, discuss the emotional attachment that we have to our hard work. That’s why planning for life after selling your business ...